When Focusing on Velocity don’t Forget Trajectory

I’ve been in quite a few conversations lately where teams were focused on “just being faster”.  It’s good to hear these conversations happening in the corporate environment as they look to lessons from their start-up challengers.  As much I am a fan of reducing red-tape and increasing throughput, I’ve also come to be caution of … More When Focusing on Velocity don’t Forget Trajectory

Using Service Design Thinking to Make Awesome Products

I had the great privileged of talking today with a group of Product Managers at Melbourne’s Product Camp 2015 on how Service Design can help to make products people will love.  It was great to see so many interested people. You can check out the slides from my presentation here.  Using Service Design Thinking to make … More Using Service Design Thinking to Make Awesome Products

On Design Thinking, Product Thinking and the magic that happens when they come together.

When Product Managers are talking about Design Thinking and Experience Managers are talking about Product Thinking you know something magical is happening. A few years back, a friend of mine who’d just returned from her first big overseas jaunt.  She was regaling us with stories of the little things that can blow your mind when you … More On Design Thinking, Product Thinking and the magic that happens when they come together.