Why the Uluru Statement from the Heart means so much to a 4th generation Irish-Australian girl.

April 10, 2018

When the Uluru Statement from the Heart was gifted to the Australian people in May 2017 it was an epiphany of the blindingly obvious to me.  When Malcolm Turnbull summarily dismissed it 5 months later it spurred me into action in a way that no other issue has.  In the months since I’ve been frequently … More Why the Uluru Statement from the Heart means so much to a 4th generation Irish-Australian girl.

So, I wrote a poem …

January 18, 2020

Lorem ipsum dolor sit amet Holds the place of thoughts unmet Before they’re known I do forget Collapsing into vague regret Lorem Ipsum dolor sit amet So, I wrote a poem for the first time in 25+ years.  Fittingly it’s about writer’s block.  For many years I have struggled with my writing, stuck in a … More So, I wrote a poem …

When Focusing on Velocity don’t Forget Trajectory

May 24, 2017

I’ve been in quite a few conversations lately where teams were focused on “just being faster”.  It’s good to hear these conversations happening in the corporate environment as they look to lessons from their start-up challengers.  As much I am a fan of reducing red-tape and increasing throughput, I’ve also come to be caution of … More When Focusing on Velocity don’t Forget Trajectory

What does Design look like when practised by non-designers? Add your voice to research into this question.

March 28, 2017

For over 20 years design has been promoted as an approach that non-designers can utilise to help innovate and create new business value.  From the British Design Council’s declaration that “design is too important to be left to designers alone” (Dumas, 1996) to the rising popularity of Design Thinking (Nussbaum, 2004, Brown, 2008, Brown 2009, … More What does Design look like when practised by non-designers? Add your voice to research into this question.

Using Service Design Thinking to Make Awesome Products

August 22, 2015

I had the great privileged of talking today with a group of Product Managers at Melbourne’s Product Camp 2015 on how Service Design can help to make products people will love.  It was great to see so many interested people. You can check out the slides from my presentation here.  Using Service Design Thinking to make … More Using Service Design Thinking to Make Awesome Products

Critical Design as Provocation Operation: using design to provoke a lateral shift in thinking.

July 24, 2015

In “Design as Critique” (chapter 3 of Speculative Everything) Anthony Dunne and Fiona Raby explore the use to Design to “jolt people out of their cosy complacency” by offering them an alternative to current realities. In my last two blog posts I’ve discussed the value of a shift in mindset to identify and address emerging … More Critical Design as Provocation Operation: using design to provoke a lateral shift in thinking.

Do we need to re-think Design Thinking?

July 23, 2015

In popular conversation “Design Thinking” is all about the “Thinking” but Lucy Kimbell makes a case for considering it more deeply within the context of Design Practice. This week I was given the task of reading and reflecting on Lucy Kimbell’s “Rethinking Design Thinking: Part 1”, a great paper that takes a deep dive into … More Do we need to re-think Design Thinking?

On Design Thinking, Product Thinking and the magic that happens when they come together.

July 21, 2015

When Product Managers are talking about Design Thinking and Experience Managers are talking about Product Thinking you know something magical is happening. A few years back, a friend of mine who’d just returned from her first big overseas jaunt.  She was regaling us with stories of the little things that can blow your mind when you … More On Design Thinking, Product Thinking and the magic that happens when they come together.